Experiences
Prosegur Operational Security Platform. Unification, integration and high value in 18 months
- LOW-CODE
- OUTSYSTEMS
- AGILISM
- SAFE
- UX
- DEVOPS
- SECURITY
- FLEXIBILITY
- BUSINESS AUTONOMY
- PROPRIETARY WHATSAPP
- CUÍDAME
Design, construction and implementation of a system for the full operational management of all surveillance and technology services at Prosegur Seguridad, offering customers a real-time vision with aggregate analysis of what is happening in their facilities.
MVP in 3 months
in ProductionSingle system
in 5 languages in 14 countries+100.000 users
The leading multinational physical security company
Prosegur wanted to transform itself from a group of surveillance companies in different countries to a company with unified processes, providing its customers with real-time operational information on what was happening in their facilities, as well as aggregated information to make strategic decisions.
To create an operational platform designed by and for customers and employees in record time
Prior to the arrival of Babel in the project, different meetings had been held with key customers and with field employees and service managers to ascertain what they would improve of the current systems and what their ideal platform would be like.
Certain operations and systems in the different countries where Prosegur operates were different, resulting in high operating costs and failure to replicate successful experiences in other locations where the group operates. The aim was to have a single, very flexible platform that would also allow for independent parametrisation in each country.
With short-release deliveries, useful from the word go, so that they could capitalise on investment as it occurred
An agile approach, prioritising the content of each release with business and developing over OutSystems for very high productivity
- Using the market-leading low-code platform OutSystems to achieve high productivity in development, thus shortening delivery times.
- With an agile approach and highly cohesive, multidisciplinary teams in which the business, product owner, analysts, UX designers, developers, layout designers, QA, architecture and operations interacted every day to solve any issues as they were identified.
- Releases of two and a half months beginning with a program increment in which business and IT agreed on the scope to be completed during each phase. Within these, with a common goal shared by all members of the different Prosegur and BABEL teams to apply great flexibility by everyone to deliver a very high-value product to the business.
POPS is now deployed in eight countries with more than 50,000 internal users, with 14 countries and more than 120,000 users by the end of 2020. It is one of the best service sales tools for Prosegur
-
01
POPS entered into Production on 01/01/2019
Designing, building and deploying the MVP in production in three months was the first major challenge. A working method was established, and several architecture modules were built and will then be used in the different releases. In addition, the high productivity achieved with a low-code platform such as OutSystems was certified.
-
02
Single, multi-country, multi-language platform
POPS is currently being used in ten countries. It is a single instance in which a tenant has been created for each country. Therefore, any update or addition of a new function becomes available to all users worldwide, while settings and business data are location-specific.
-
03
Shortening times and growing in value
POPS is developing well beyond its initial design. As new modules are used, new ideas emerge for obtaining much more value with small evolutions. From the outset, POPS has been seen as a different tool, thus becoming a very valuable asset in generating revenue. The modular and reusable architecture built provides very tight delivery times, while the established life-cycle model ensures safe production.
