Babel works with BANKIA on its digital strategy, participating in the renewal of its channels for its retail customers and for the self-employed and businesses. We help create higher-value products and transactions, such as its new “Mortgage ON” product, all with an agile component enabling it to quickly transform initiatives into results, once again becoming one of the banks most highly valued by its customers.
Lower cost
Knowledge of the technological and methodological stack optimises resultsAgilism
No learning curve and implementing ideas in weeksUser centric
Users can customise and perform transactions for any productTop 3 with an AAA rating by Aquanima in Business Banking - April 2020 -
Presence in Information Systems since 2014 and in Channels since 2017, doubling turnover and workforce during 2019 to nearly 20 people to be able to face the challenge of renewing its entire online business channel in record time, including new regulatory functions (PSD2 payments, OTP operations, etc.). Mixed development teams, with a customer-based team and development teams performing their work from the BABEL Development Centre.
9 out of 10 in satisfaction of the bank’s services by its customers
Over recent years, BANKIA has made great efforts to developing digital channels, focusing on digitisation to serve its customers as and when they wish.
BANKIA customers can perform their normal operations through the digital channels without having to go to their branch. In addition, BANKIA has set up a virtual branch for SMEs and the self-employed through new updates on its online platform for companies and the launch of a digital channel specialising in the self-employed.
Our work with BANKIA in developing its online banking brings together development teams applying the latest technologies and the strongest, most scalable architectures, user experience recommendations and alignment with deadlines and goals to make a competitive difference and position it in the sector. The analyses included in the processes also allow for continuous improvement actions to be applied, resulting in end customer satisfaction.
