The current scenario of electronic processing requires the adaptation and integration of our internal systems and electronic offices for the large-scale expansion of the provision and use of digital public services. Contact our specialists in Autentic@, Habilit@, Notific@, Cl@ve, GEISER, etc.

The Digital Administration is not simply a supply of technology, but requires a holistic view of the processes involving citizens that must be simplified and optimised in order to benefit from the opportunities proposed by the digital society to provide quality services for all players involved (citizens, businesses, civil servants, and other administrations).

The modernisation of our IT systems is no longer a matter of differentiation but of survival, where maintaining legacy IT systems that hinder the digital transformation of our organisation is no longer an option. Get advice, if required, on:

• Architecture modernisation, if you need APIfication, microservices, data partitioning, etc.
• Modernise your infrastructure, through virtualisation, rehosting, and private, public and hybrid cloud solutions, etc.
• Modernise the development life cycle of your IT assets, applying flexible methods, devops, new environments such as NaturalONE, fast development of Low-code applications, etc.

You must properly integrate your application silos if you want flexible, effective Digital Services, and you must flexibly yet securely present your information if you are part of a process that involves other organisations. This is where our specialists can help you implement an integration platform to comply with ENI and ENS, taking advantage of new technologies for cloud, mobile, social and big data. Application integration is not a new discipline, but with the rapid evolution of new technologies and devices, a BUS is necessary to streamline the adopting of the latest technology, innovate more quickly, and integrate applications regardless of the language in which they are coded or of their location.

At Babel, we used innovation and the combination of elements such as simplicity, usability and socialisation to create new digital channels with the public administration that encourage citizen participation in a more flexible, efficient manner in this new digital world. The result of this work can be seen, for example, in the increasing mobilisation of the public services or the emergence of chatbots or virtual assistants for an empowerment of technology that is increasingly necessary to meet our every-day requirements.

In order to guarantee the right of citizens to communicate with the public administration, as set forth in Law 11/2007 on Electronic Access by Citizens to Public Services, the concept of the Electronic Office was created, based on a series of technological tools of which BABEL has considerable knowledge thanks to its implementation in many different authorities through large-scale projects.

Another commitment of Babel regarding this sector is cybersecurity, a critical element in the monitoring and protection of public administration infrastructure and information systems. Not only is the incorporation of the appropriate technology and tools sufficient to identify where attacks come from, how to monitor them, how to manage them, and how to respond to them. Investment must also be made in informing and educating users on the action they can or cannot take to guarantee greater security.

The ability to efficiently identify, structure and manage all the information available to the public administrations in order to obtain the utmost value from it for citizens is a fundamental element of digital governance policies and a requirement of today’s society.

Babel helps the public authorities in this task, applying specific methods and tools to manage the full life cycle of public data, regardless of its size or nature, and incorporating the public service vision.

The Transparency in Public Administrations Law 19/2013, along with all the regional regulations supplementing it, establishes the legal framework to be fulfilled by all public administrations regarding Transparency, Open Data and Good Governance Policies.

Meeting these obligations requires major actions by public authorities, in the field of administrative processes and procedures, and of the information systems supporting them, and of course requires in-depth change management and an adjustment in training for professionals.

As an expert in the integrated transformation of public administrations, Babel assists all types of authority from the sector in this transition towards the full implementation of Transparency and Good Governance policies along three core themes (processes, systems, people).

The Digital Administration is no longer an added value or show of state-of-the-art, but is a right of citizens, enshrined and sufficiently developed by the different national and regional regulations in force, which are continually adapting in line with the constant evolution in this field.

In order to comply with these regulations and, therefore, fulfil their role for the general public, the administrations use Babel for the transformation of their technological processes and infrastructures in such wide-ranging areas as the telematic relationship with the general public, electronic contracting, digitisation of the processing of administrative procedures, interoperability between authorities, etc.

Public administrations must stand at the forefront of work-life balance and equality policies, and must be able to benefit from the advantages of teleworking from an operational viewpoint.

Babel uses its experience to assist public organisations within this field in defining teleworking and peer production policies, and in creating and implementing tools that make these policies effective for professionals, without undermining the public function of these organisations; in fact, quite the opposite.