Improving policyholder service processes and experience in business clients on digital media - BABEL Sistemas de Información
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Improving policyholder service processes and experience in business clients on digital media

Babel Multiexperience Development Marsh. Design of one of the screens of the Marsh mobile application
  • AGILE MANAGEMENT
  • NEW IMAGE
  • PROTOTYPING
  • RESPONSIVE DESIGN
  • MULTICLIENT

Functional and technological redesign of the FrontEnd and BackEnd of the Insurance Wallet application, which provides telephone assistance from a manager and self-service via internet or mobile for the policyholders of Marsh & McLennan business partners.

9 months

of collaborative work

18 remote

sprints

3 releases

to production
Babel Multiexperience Development Marsh. Mockups with mobile and desktop application

Insurance Wallet, a digital platform for the management of insurance business operations

  1. 01

    Improving policyholder services

  2. 02

    Improving claim handling processes

  3. 03

    Improving the endorsement handling and policy change processes

  4. 04

    Adding functions

    for the insurance operations of different business clients and their policyholders.

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