- AGILE
- SCRUM
- BIZDEVOPS
- KANBAN
- SCALING UP
- TRUE NORHT
- TRIBE
- SQUAD
Agile is a life philosophy for the first financial institution in Spain to implement this method of work. We assist in all the evolutions that have taken place, from the first scrum teams, scaling up, and the incorporation of business with BizDevOps. Agile is a company culture, it involves our usual way of thinking alongside with ING, putting the client first and offering it the highest value possible.
2012
Scrum and Kanban teams2017
Completion of the scaling up process, Agile organisation2018
Restructuring of the tribe-base Spotify modelBABEL - ING, a relationship of more than 15 years
ING has been in Spain for more than 20 years, working for and with its customers as the first 100% online bank in Europe. Its customer satisfaction surveys offer very good results. This is due to a constant process of continuous improvement to adapt to their needs. That is why Babel has always assisted in optimising methods of work, participating in agile transformation right from the outset over eight years ago and as pioneers, particularly in the financial sector.
Adaptation and continuous improvement
At Babel we have adapted our professionals to meet the needs of our client, always seeking excellence in their continuous improvement. Generating in them the necessary skills for the constant organisational change required in an evolving organisation, preparing new working models. The major challenge of recent years is the incorporation of business and technology as self-managed, end-to-end product teams.
100 % agile teams placing ING, our client, and its customers at the centre
As its CIO points out, ING considers itself an apprentice of agility. We have created a 100 % agile organisation, learning how to do so along the way, but being very clear as to why, with the client at the centre as the decision-maker. Babel has adapted with the same philosophy, placing ING at the centre as our client and not forgetting that its customers are also our customers. This philosophy always adds value to achieving common goals. Our clients need us to add value to our employees in order to add value to their customers. This ensures the success of agile methodologies; a shared path to the same goal.
Find out about the result
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01
More than 1000 people in an agile organisation, where Babel participates with 10% of this personnel
Optimised process of continuous delivery to add constant value to the client. Self-managed proprietary teams of an end-to-end product.
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02
Agile implementation
Project implementation through iterative, incremental agile methodology.
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03
Value focus
Focusing on delivering business value versus the more technical traditional approach to projects.
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04
Cross-cutting collaboration
Multifunctional squads and cross-cutting knowledge teams (chapters and guilds).
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05
User experience
Harmonisation in the functional value proposition, prioritising user experience.
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06
Minimise impact
Reduce the gap between global initiatives, local strategy and implementation.
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07
Improve decision-making
Support in project management by promoting transparency and providing an overall vision.
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08
Maximise resources
People, Finance, Assets.
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09
Analysis of implementation problems
Identification of synergies between projects, dependencies, risks and impediments.
